Day: March 1, 2011

Why the ECJ gender ruling means I don’t have to pay my credit card bill

By this time hundreds of thousands of words will have been written on the ECJ ruling about gender discrimination in insurance and pensions. So I won’t rehash what you can find elsewhere, although it is interesting that on twitter, along with #ECJ, the other trending hashtag was #bonkers. Dizzee Rascal would approve. Anyway, I read […]

Why the ECJ gender ruling means I don’t have to pay my credit card bill

By this time hundreds of thousands of words will have been written on the ECJ ruling about gender discrimination in insurance and pensions. So I won’t rehash what you can find elsewhere, although it is interesting that on twitter, along with #ECJ, the other trending hashtag was #bonkers. Dizzee Rascal would approve. Anyway, I read […]

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Impact of poor service

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The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

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Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.

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