How the lang cat got its name

They say you should never meet your heroes, but when you get the chance to wander up to a slightly ginger Fifer in a red cap who wrote the song after which your company is named, you should probably do that. And that’s what I did on Wednesday night of this week when I went […]

How the lang cat got its name

They say you should never meet your heroes, but when you get the chance to wander up to a slightly ginger Fifer in a red cap who wrote the song after which your company is named, you should probably do that. And that’s what I did on Wednesday night of this week when I went […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.