Day: November 10, 2016

Orange is the new black

So, 9th November proved to be another standout day in what is turning out to be a stunning year in 2016. A man with no previous experience and a history of <snip : lang cat lawyers> was elected to become POTUS. The world collectively drew breath and waited to see what happens next. Within financial […]

Orange is the new black

So, 9th November proved to be another standout day in what is turning out to be a stunning year in 2016. A man with no previous experience and a history of <snip : lang cat lawyers> was elected to become POTUS. The world collectively drew breath and waited to see what happens next. Within financial […]

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Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.

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Edinburgh,   EH6 6EX

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0131 202 5990 
email@thelangcat.com

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