JOB AD – WE NEED A CONSULTANT AND WE NEED ONE NOW

This is a job advertisement from the lang cat. Hello. We’re the lang cat and as well as a digital marketing manager we’re expanding the consulting side of our business, which in the main helps platforms, asset managers and larger adviser firms design better stuff and take it to market in a way that doesn’t […]

JOB AD – WE NEED A DIGITAL SWISS ARMY KNIFE

This is a job advert from the lang cat. Hello. We’re the lang cat and we’re on the hunt for someone who can help us: develop and run our digital marketing presence manage our mailing lists better manage some social media stuff (for clients too) keep us visible on search engines, which are things that […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.