Cookie Policy

 

(last updated: 11 November 2024)

1. ABOUT US

The lang cat limited (we/us/our/lang cat) is the (i) owner and operator of thelangcat.co.ukanalyser.thelangcat.comlangcatanalyser.com and all associated lang cat websites (including any subsequent or replacement URL or URLs) (our Site), including any applications and/or digital channels provided by us for the purpose of accessing our Site or other services, and (ii) provider of the lang cat services, business information, publicity, products or goods ((i) and (ii) together being our Services). We are a limited company registered in Scotland under company number SC390771. Our registered company address is 6 Quayside Mills, Edinburgh, EH6 6EX. Further information, together with additional terms and detail can also be found within our Terms of Use and Privacy Policy.

 

2. CONTACT US

If you have any queries or would like any information about the lang cat you can contact us by telephone on 0131 380 4747 or online. You can also write to us at: the lang cat, 6 Quayside Mills, Edinburgh EH6 6EX. If you have any queries relating to this cookie policy, or otherwise, please contact us.

 

3. USE OF COOKIES

This Site uses a number of different cookies, which are small pieces of data which are created and stored on a user’s computer by a web browser. Details of those currently in use are at the end of this policy.

Cookies are used for your convenience to make your user experience on our Site, and the provision of Services, easier and quicker. For instance, they may be used to remember your login details. Cookies are not dangerous and are not viruses. They do not cause any damage to your computer, tablet or mobile device.

The law distinguishes between ‘strictly necessary’ cookies, such as those which enable websites to operate properly and those which are not strictly necessary, such as analytics cookies.

We can use strictly necessary cookies (and place on your device) without your consent as long as we tell you about it. For all other cookies we need your express consent.

Analytics cookies

We and third parties such as Google Inc (including reCAPTCHA) & Google Analytics (Google) may also use cookies to monitor and evaluate your use of this Site and the Services, to compile reports on Site activity, to log your IP address and to provide you with targeted information such as advertising. Google transmit and store the information generated by cookies it utilises on servers in the US. You can opt out of Google Analytics using the tool Google make available here: Google Optout.

We have a “cookie banner” on our Sites which lets you decide which “non-necessary” cookies you want to accept and decline. You can then update your cookie preferences at any time using the cookie settings button we display at the end of this policy. You may need to refresh your page for your settings to take effect.

Important information about cookies

Third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytics cookies or marketing cookies.

How do I change my cookie settings?

The “Help” menu in most common browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.  You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.  However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our Site and of other sites that you use

You can find out more information about cookies at www.allaboutcookies.org.

© the lang cat ltd, November 2024 edition

 
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Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.