Chris has been a lang cat for six years and can usually be found staring at spreadsheets and working on a combination of client work and internal projects. He’s usually involved in projects involving some sort of research or data and is one of the resident numbers geeks.
Chris has recently become a first time Dad to the latest lang kitten, Finn, so sleep is currently at a premium but he gets through the day by drinking too much coffee.
We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.
We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.
Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.
