Hannah joined the lang cat after three years at Reuters working as a content strategist. PR isn’t Hannah’s first stint in financial services; she began her career as a financial journalist working for Professional Adviser, later moving on to consumer-based reporting at City AM.
When she’s not hunched over her desk, Hannah can be found running around East London’s canals, talking enthusiastically about the birds nesting in the tree next to her balcony, or bothering her friends with dinner plans.
We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.
We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.
Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.
