/ Whimsy

Please welcome #ninjacat

Hello, just a short post.

I’m #delighted to say that the lang cat’s ranks have been swelled with the arrival of a new feline. The cat in question is Steven Nelson, who joins us from Scottish Life, where he did lots of things including customer and market insight, wrangling comparison tools and best advice systems and composing black metal symphonies on Tuesday afternoons.* ScotLife’s loss is definitely our gain and Steve is already making a difference on his second day. I’m not sure exactly what that difference is, but there’s definitely something up.

Steve is a rare mix on lots of levels. He’s a super-capable analyst and a talented copywriter (he even does screenwriting in his spare time, of which he won’t have much, I assure you). He has a computer science degree but no immediately evident personal hygiene issues. He is a long-time Dunfermline supporter but seems free of the festering bag of hate most Pars fans lug around with them. He is, in fact a ninja on many levels and as such has taken the honorary title of #ninjacat here at the lang cat Port Authority.

You can email Steve on steven@langcatfinancial.com and follow him on Twitter at @langcatsteve. You should totally do both, if you want.

From my point of view, it feels great to bring in fresh blood and to recognise properly (rather than just by working till 2am all the time) that the lang cat is growing up quickly from its cute, cuddly kitten phase, into a Scarface Claw-lookalike who’ll take your eye out soon as look at you. We’ll be recruiting again soon – watch this space.

As you were

Mark
*one of these is not true

/ Blogs

The Top Class Wednesday Update can’t stop launching

Steve takes the helm for this week’s #Update as he celebrates not only last night’s Scotland draw with Portugal but also the official launch of State of the Advice Nation (wave 7), our big omnibus study on the advice profession.

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.