SEVEN YEARS, NO ITCH

Hello, first post from me for a while. It’s self-indulgent, but it’s short. I only have 45 minutes to write this, and it’s important (to me, anyway) that I publish it before the fire dies and the clock ticks over to tomorrow morning. It’s seven years ago to the day that I left corporate life […]

IS IT ME OR IS IT GETTING HOT IN HERE? SCALABLE CAPITAL & INVESTEC’S BIG DAY

Well, after a period in which all the talk was of funding moving away from robo-advice to ‘insurtech’ and ‘regtech’ and other things ending in ‘tech’ that neither you nor I understand, BlackRock and Scalable Capital have come from nowhere and given us all plenty to talk about. (Before I crack in, a bit of […]

SUB-DATAGASM! NEW TECH MARKET SHARE FIGURES RELEASED!

Hello, you. Right, further to our lovely infographic from the other week, we need to update the tech provider projected market share figures. While we’re at it, we took the time to really make some additional changes and widen the set to give a fuller view of the market. We’re still not breaking it down […]

OMG, OMW! WHEN REPLATFORMING ATTACKS.

One of the running sores of the platform industry, for a long time, has been replatforming. This is a typically abstruse[1] term coined by the industry for moving the underlying assets on a platform from one technology firm to another. Sound simple? Well, itâ’s not. I’ve been fond of saying for a while that ‘there […]

BEHIND THE DATAGASM

Well, that was unexpected. Our infographic on the retail advised platform market seems to have caught the imagination of lots of you; it’s coming up fast on 10,000 views on LinkedIn (which is a lot for little old us) and is one of the most downloaded things ever from the lang cat website. Mind you, […]

"It’ll cost you five hundred grand to see me" – Ascentric goes all in

Extra lang cat points if you can identify the source of the quote in the title. OK, so just a quick blogette on Ascentric’s price change which hit the press today. Before I get going, I should disclose that we work with Ascentric on some PR stuff, so I’m conflicted and all that. If you […]

the lang cat’s albums of 2016

Last year when I wrote this, Mike Barrett got in touch to say ‘not in my name’ and it was generally agreed that I don’t speak for the whole lang cat team when I do these lists. So before I get going, in the interests of balance: Mike, our own superstar DJ, has his own […]

Thank God that’s over – the lang cat roundup of 2016

If you’re reading this, well done. You have only – assuming you’re in the UK – to survive 8 more hours and you’ve got through a year that’s been remarkable for all the wrong reasons. If you’re one of our Australasian readers, stop being smug. We know you’re across the line already. I do one […]

No escaping basic arithmetic – all about the ATS price changes

As 2016 breathes its last, we are plagued, sorry, blessed by a mini-flurry (Worst. Flurry. Ever.) of pricing changes from platforms. Last week we had Elevate / SL; this week it’s our Dundonian friends, Alliance Trust Savings. ATS is increasing its fixed fees on both direct and advised business, but offsetting that in part with […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.