THE TOP CLASS WEDNESDAY UPDATE ONLY BREAKS LAWS IN A SPECIFIC AND LIMITED WAY

Every so often something comes along in the public discourse that we can all really get behind. Such a one was Brandon Lewis’s magnificent admission yesterday, which opens the door for all kinds of merriment. Driving when unsure you’re safe to do so in the North East of England? “I was breaking the Highway Code […]

THE TOP CLASS WEDNESDAY UPDATE KNOWS EVERY DAY’S A SCHOOLDAY

And so back to school they go, trusting that the grown-ups have got it right and that we all know what we are doing. If there was ever a more powerful example of the naivety of childhood then I’d love to see it. Up here beyond the Wall we’ve been back for a bit, and […]

THE TOP CLASS WEDNESDAY UPDATE IS ALGORITHMICALLY SOUND

It’s reassuring, in a way, to know that however bad a week you’ve had, it’s nothing compared to Gavin Williamson’s. Thankfully the lang kittens are still too young to be caught up in the exam fiasco, but lots of you reading this will have offspring who are affected. Full sympathy for you and yours from […]

THE TOP CLASS WEDNESDAY UPDATE SAYS IT’S TOPS ON

It’s a peculiarly British thing, I think, to go to hot places and then to complain about how hot they are. I can only assume that the Universe has a sense of humour, as most of you forego your trips to wherever it may be, that it has chosen 2020, The Year That Officially Sucks […]

THE TOP CLASS WEDNESDAY UPDATE REMEMBERS GREG KINGSTON

A short and sombre one this week, siblings, as we remember Greg Kingston, late of Suffolk Life and Curtis Banks, who has died in an accident aged a far too young 47. Many of you will have crossed paths with Greg during his great career, and having read the many tributes over the last few […]

THE TOP CLASS WEDNESDAY UPDATE SAYS WE CAN REBUILD IT

I’m back, after two weeks of – well, nothing, really. The first week I wasn’t even on holiday but Mike kindly stepped in to give me a break from Updates. Last week I was on holiday but it was rubbish, and now it’s thirteen degrees and chucking it down in Edinburgh and this time last […]

THE TOP CLASS WEDNESDAY UPDATE DOESN’T KNOW WHERE TO START

I don’t mind telling you, siblings, that keeping a topical, weekly, newsy Update going through a pandemic where there is next to nothing exciting to write about can be a schlep at times. With what tattered shreds of self-respect I have left gathered magnificently around me, I flat refuse to spend any time working on […]

HAPPY HUMP WEEK FROM THE TOP CLASS WEDNESDAY UPDATE

Well, we made it through to halfway. Halfway through a year which, if it were an album, would absolutely be one of the Machine Head records where they bleached their hair, went all nu-metal and destroyed every bit of credibility they’d ever built up. Trust me, it’s been that bad. But we’re here. The druids […]

THE TOP CLASS WEDNESDAY UPDATE IS VAT-FREE, MAYBE

Afternoon everyone, hope those of you South of the Wall are enjoying queuing for trainers or whatever it is you can do these days. I can’t imagine that when we’re allowed, rheumy-eyed and hesitant, back into the light up here that my first order of business will be standing in a line for homogenised retail […]

THE TOP CLASS WEDNESDAY UPDATE WANTS PAYING IN ADVANCE

Well, after last week’s sojourn away from financial services and into mental health awareness it’s back to earth with a bump. Incidentally, if you haven’t had a chance to watch our special HomeGames with Paul Feeney of Quilter then you can do that here. I will remember that session for a very long time and […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.