The Top Class Wednesday Update is crocked

I keep telling you June is the month that keeps on giving. And what it’s given me now is a crocked Achilles tendon and gracious, doesn’t that just smart. Obviously, in common with all men, my ability to withstand pain without whining is unparalleled but even so: michty. Jings and crivvens and perhaps even help […]

The Top Class Wednesday Update is a fan of both Terry and June

Hello and welcome to your June. I’m a big fan of June; it’s a month where lots of things happen. The heating is off (not because it’s warm up here, just because we can’t afford it), lots of exciting worky things are happening, the industry is finally cranked up and into gear, and this year […]

The Top Class Wednesday Update lives seven metres above sea level

Hello, happy Wednesday. Unusually, I’m writing this early this morning (if you’re reading it on the day it comes out; if you’re reading it later then that last statement is fake news and you should ignore it). As I’m doing a quick scout of news to see if there’s anything that would make a better […]

The Top Class Wednesday Update is a fan of change

Hello, hello, back again. After having done something like 150 of these Updates, it’s a wonderful thing to have a team that can not only dep on Update duty from time to time, but even volunteers for it sometimes. I mean, there was Mike before – celebrating his 7th birthday with us this very day […]

The Top Class Wednesday Update had a nice time thanks

So how would we rate the last couple of Updates then? I thought Scott’s was very good. Didn’t read Mike’s. Only kidding. I was indeed at my first industry awards do for – I think – four years last week, having forsworn them long before the pandemic. I remember being a total grouch at one […]

The Top Class Wednesday Update says wan oot all oot

A shorter than usual Update this week, siblings, as many of you will have been plagued by us already with communications about the beta launch of MPS Analyser to sit alongside Platform Analyser. And we certainly don’t want to test the limits of your endurance, not least as many of you are about to head […]

Happy new tax year from The Top Class Wednesday Update

It gets earlier every year, doesn’t it? I still remember fondly the years of midnight deadlines, getting applications time-stamped so that they could be keyed as if they were from the day before, and the hunted look all round as everyone girded their loins to just get through it. Oh OK, it doesn’t get earlier […]

The Top Class Wednesday Update would have put a bit more on it

So I was going to have a week off the Update, but it’s been a busy old week and so I thought I’d jot down a couple of musings on the news of the day, or yesterday when you read this. No, not a tall man slapping a slightly shorter man in the face. Before […]

The Top Class Wednesday Update tolerates ambiguity

First things first, thank you to those who wrote last week to check on my health. I’m pleased to say that about 80% of correspondents just took the mick, but 20% or so were genuinely solicitous. To them I send much love, reassurance that it’s not a new and more deadly form of Covid, and […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.