The Top Class Wednesday Update has never been to Peppa Pig World

There’s something about public speaking that gives people a peek behind the psychological curtain – especially speeches which are, or are meant to appear, informal and off-the-cuff. They’re hard to do in their own way – though I much prefer informal talks to reading stuff off a sheet; you might as well just distribute the […]

The Top Class Wednesday Update has no taste

Hello, it’s me back again and thanks to Steve for holding the fort last week while I was riddled with the pox. My confinement is finished, my tests show but one little line and that’s that done with. Except of course it isn’t; as so many others have experienced the fatigue hangover is quite something […]

The Top Class Wednesday Update embraces resistentialism

Have you ever heard of Paul Jennings? You know, the humourist who worked for The Observer throughout the fifties and sixties and who wrote The Great Jelly Of London? I haven’t, but for the purposes of this week’s Update I’ll pretend that I have because it’ll lead nicely into my main topic. Even if you […]

The Top Class Wednesday Update builds back…oh never mind

Some weeks the initial whimsy just defeats you. In a world of government by bantz, where auto-satire is somehow all good, where there are no surprises and where everything everyone said would happen is now happening, where does a humble Updater turn? Probably to the whisky bottle, that’s where – and a bit more on […]

The Top Class Wednesday Update prefers shorter duration bonds

I took no pleasure in that Bond joke. There are some things you just have to grit your teeth and get on with. And when you work in finance and someone releases a Bond film lasting nearly three hours, a bond duration joke is one of them. It’s not glamorous work, but someone has to […]

The Top Class Wednesday Update never runs out of gas

So, so many gas jokes you could make this week – do you go down the industry being full of hot air route, the Mark-Locke-with-a-hangover-after-the-Platform-Awards route, the wasn’t-me-it-was-the-dog route, or simply repeat Marina Hyde’s gag of this morning that if you want a really solid investment you should pop out and buy a Calor Gas […]

The Top Class Wednesday Update will just have a wee slice

It’s our birthday! Happy birthday to us, etc. The lang cat is 11 today; that’s roughly the expected lifespan of one emu and you can’t knock that. I just read the birthday TCWU I did last year about going from working in a windowless basement when I started this thing to…working in a basement with […]

THE TOP CLASS WEDNESDAY UPDATE IS WAY DOWN IN THE HOLE

Back to it, then, and the sound of the industry’s engine grinding back into gear is deafening. We go again, because the game is out there, and it’s either play or get played. We’ll come back to that. It’s our last week of being ten this week – no party last year, no party this […]

THE TOP CLASS WEDNESDAY UPDATE CAPTURES ALL AVAILABLE RETURNS

September comes around again, and to mark the turning of the calendar page there is condensation on the windows this morning. But there’s sunshine too, and a sense of getting back down to it after the interruptions of the summer, not least with the arrival of our newest member of the cat basket yesterday, who […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.