The Top Class Wednesday Update is often inappropriate

A busy Update this week; looks like the holiday hangover period is well and truly done for. It may not be the only thing that’s done for this week, but entertainment is going to have to wait. The big news this week is the FCA’s new Consultation Paper (CP22/2, which must equal CP11, no?). This […]

The Top Class Wednesday Update is ready for you now

So here we are, siblings. Happy New Year to all; there didn’t seem much point in doing an Update last week as most of you were still off and there’s only so much you can read about the lack of Hogmanay parties before you end up even more depressed than you were before. (Insert Deity […]

The lang cat’s albums of 2021

Well here we are, right at the point where the old year gives a feeble cough, exhales and lets its eyes roll back as the violins swell. Hogmanay afternoon is a nothingy sort of time, so it’s a good chance to write my last blog of the year. As ever, it’s the list of the […]

The Top Class Wednesday Update is merry and bright*

*conditions apply And so this is it, siblings – the last Update of 2021. I think we all know not much work is going to be done next week, not least because the kids (at least up here) are breaking up on Friday and so we are all set for one of the least tolerable […]

It’s the end of an era for HomeGames

Hi everyone, Mark here.   If you tuned in to HomeGames last week with Petronella West of Investment Quorum, you’ll have heard Steve say that we’d do a round-up of HomeGames’ best bits this week. That was the plan, but on balance we’ve decided not to do a session this week – that’s right, you’ve […]

The Top Class Wednesday Update loves a long launch

Happy December everyone, a couple of deep breaths and it’ll soon be time to have a break and wave goodbye to another pretty minging year. In the meantime, though, we have new Stuff to think about and play with! This doesn’t happen so often these days; I remember a time not all that long ago […]

The Top Class Wednesday Update has never been to Peppa Pig World

There’s something about public speaking that gives people a peek behind the psychological curtain – especially speeches which are, or are meant to appear, informal and off-the-cuff. They’re hard to do in their own way – though I much prefer informal talks to reading stuff off a sheet; you might as well just distribute the […]

The Top Class Wednesday Update has no taste

Hello, it’s me back again and thanks to Steve for holding the fort last week while I was riddled with the pox. My confinement is finished, my tests show but one little line and that’s that done with. Except of course it isn’t; as so many others have experienced the fatigue hangover is quite something […]

The Top Class Wednesday Update embraces resistentialism

Have you ever heard of Paul Jennings? You know, the humourist who worked for The Observer throughout the fifties and sixties and who wrote The Great Jelly Of London? I haven’t, but for the purposes of this week’s Update I’ll pretend that I have because it’ll lead nicely into my main topic. Even if you […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.