The Top Class Wednesday Update delivers delivers delivers delivers

You know what? I can’t even. So here’s a joke instead. Why are ants always getting sick? Because they only have tiny antibodies. Thank you. I’m not here all week. Might take to my bed for the next two years. Quite tempted to leave the Update there. But I won’t. Instead, let’s have a think […]

The Top Class Wednesday Update feels your ennui

Well, we’re in it now. 22% inflation, anyone? And the solution is…to drill more oil wells which might be operational in 25 years’ time. I think the only rational response here is either to go round blindfolded and ear-plugged in an attempt to avoid all this, or to get absolutely stocious and watch Mikael Gorbachev’s […]

The Top Class Wednesday Update is fighting inlfation

Happy Wednesday everybody, if indeed it is a happy Wednesday. I’m struck today by the cover of City AM, which isn’t usually required reading in the fine port of Leith, but which is when it looks like this. No doubt that things are tough, but your faithful Update is doing its bit to fight inflation […]

The Top Class Wednesday Update is immune to cancellation

This feels…unusual. If an Update falls in an inbox and Mark hasn’t palmed it off on someone else to do, is it even an Update? We may never know, but in the meantime here I am back again after three weeks off Update duty, and it appears that everything has got even more appalling and […]

The Top Class Wednesday Update has a long knife you can borrow

Most weeks I write the Update on a Tuesday night; the last few have been early Wednesday mornings. This is a Tuesday night one and as I write the entire British political system is convulsing in a highly satisfying manner. This has made it hard to concentrate on financial stuff, but I’ll do what I […]

The Top Class Wednesday Update doesn’t want to hear it

Oh in the name of the wee man, here we go again. Last time – 2014 if you please – some wag dubbed the Scottish independence referendum ‘the neverendum’ (actually it was first used for one of the Quebecois referenda) and that resonated with a lot of people on both sides. We now face another […]

The Top Class Wednesday Update is crocked

I keep telling you June is the month that keeps on giving. And what it’s given me now is a crocked Achilles tendon and gracious, doesn’t that just smart. Obviously, in common with all men, my ability to withstand pain without whining is unparalleled but even so: michty. Jings and crivvens and perhaps even help […]

The Top Class Wednesday Update is a fan of both Terry and June

Hello and welcome to your June. I’m a big fan of June; it’s a month where lots of things happen. The heating is off (not because it’s warm up here, just because we can’t afford it), lots of exciting worky things are happening, the industry is finally cranked up and into gear, and this year […]

The Top Class Wednesday Update lives seven metres above sea level

Hello, happy Wednesday. Unusually, I’m writing this early this morning (if you’re reading it on the day it comes out; if you’re reading it later then that last statement is fake news and you should ignore it). As I’m doing a quick scout of news to see if there’s anything that would make a better […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.