SECCL TAKES UP RESIDENCE IN OCTOPUS’S GARDEN; SHADE STATUS UNCLEAR

A few quick thoughts on the announcement from Octopus today that it will acquire Seccl for £10m subject to regulatory approval. Normally I’d do these in the Wednesday Update, but it’s Thursday today and it’s only just been announced. Why are people so inconsiderate? Anyway, Seccl is a really interesting business, run by Hugo Thorman […]

JOB AD – WE NEED A CONSULTANT AND WE NEED ONE NOW

This is a job advertisement from the lang cat. Hello. We’re the lang cat and as well as a digital marketing manager we’re expanding the consulting side of our business, which in the main helps platforms, asset managers and larger adviser firms design better stuff and take it to market in a way that doesn’t […]

JOB AD – WE NEED A DIGITAL SWISS ARMY KNIFE

This is a job advert from the lang cat. Hello. We’re the lang cat and we’re on the hunt for someone who can help us: develop and run our digital marketing presence manage our mailing lists better manage some social media stuff (for clients too) keep us visible on search engines, which are things that […]

HMRC kill superclean funds?

Today’s announcement that, in the view of Judge Thomas Scott, HMRC have been incorrectly treating fund rebates as taxable could well be one of the most significant changes to platform and asset management land this year. You can read full details of the judgement here. If you are a fan of platforms you’ll understand and […]

STAT ATTACK! The lang cat’s Q4 2017 advised platform market scorecard is out now.

Terry Huddart summarises the lang cat’s findings from the new edition of its advised Platform Market Scorecard A massive period of disruption is underway in the UK advised platform sector, affecting, by our estimate, £464bn (89%) of AUA. By disruption we mean a major business change event such as a technology upgrade/move, floatation or sale […]

Our thoughts on the Standard Life / Phoenix announcement

Well, now. This has been a tricky one. Standard Life Aberdeen’s disposal of its life business to Phoenix, king of the zombie insurers, took me by surprise and to be honest I’m still working out what I think about it and what the consequences will be (of the disposal, not of me thinking; usually the […]

MIFID reality check

So, happy new year and all that. First full week back. Yay. Whilst everyone was off eating/drinking/bravely battling #manflu (delete as appropriate) the investment industry got on with the small matter of the implementing MIFID II. For a lot of folk this was a huge project, described to us yesterday by someone who had lived […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.