Are you being served?
On the way up from London the other day, I was flicking through the in-flight magazine and there was a feature on a British based luxury phone maker. In the feature, the CEO was talking about his business being completely customer focused. He says his business is driven by his customer’s needs and desires. It’s […]
No victims, only participants in this price war
I’ve been banging on a bit on twitter recently about not being in favour of the Great Direct Platform Price War. However, thinking more about it, I’ve come to the conclusion that the actual price war is fine. It’s the narrative in the media that is the problem. For me, a narrow focus on price […]
The communications gap
The other day I came across a quotation by Steve Jobs which rang a chord with me. He said: Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains. […]
