
The Top Class Wednesday Update is pining for tartare sauce
Alison examines comments from the FCA’s Jessica Rusu on AI implementation, and the Mills Review recommendation the regulator isn’t taking forward.

Alison examines comments from the FCA’s Jessica Rusu on AI implementation, and the Mills Review recommendation the regulator isn’t taking forward.

Mark looks back at HomeGame 6 and the initial findings from the LLM experiment.
We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.
We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.
Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.