FSL x the lang cat

“For all the innovation that goes on in our sector, the exchange of data between parties is often at odds with the standards we’d all expect.” Those were the views expressed by Mark Polson, in our white paper with FSL – “Excess Reportable Income: Borrowed Time.” We shared the report with industry figures and select media during a breakfast briefing on 16th November, 2023.

Origo x the lang cat

We teamed up with our friends at Origo to ascertain the real impact of the Letter of Authority logjam. With over 200 survey responses, alongside several in-depth interviews, we launched a Whitepaper, “LoA Process: Just Fix it Already”. This webinar discussed the findings.

Home Game 4

We’ll be coming back home in September 2024 for more shenanigans that may or not be ‘too Scottish’.

Stay tuned for more details coming soon…

Tech showcase

An entirely new type of event for the lang cat. We’ll be hosting new entrants into the #fintech arena where they can show their wares and discuss their ideas with an invited panel of experts.

Venue: Studio Spaces, London E1

In-person only.

REGENERATE 2024

#langcatlive
Our event in London was on 8 February in person at the beautiful Kings Place, or online via live streaming.

Parmenion x the lang cat

The impact of poor service

We spoke to Parmenion’s Chief Marketing Officer Sarah Lyons and others on next steps in quantifying the impact of poor service.

Home Game 3

Back for the third time in our home town of Edinburgh and online.

Answering the call?

Answering the call..?
Service means a lot of things to a lot of different people.

The Advice Gap 2023

In May 2023, the lang cat published the findings of its research into the advice gap in the UK and the team discussed the findings in this webinar.

Home Truths 2023

At Home Truths we asked ourselves this big question “What if the home truths we hold to be self-evident are wrong”?

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.