The Advice Gap 2023
In May 2023, the lang cat published the findings of its research into the advice gap in the UK and the team discussed the findings in this webinar.
In May 2023, the lang cat published the findings of its research into the advice gap in the UK and the team discussed the findings in this webinar.
Over the course of a couple of months, we carried out consumer research to understand the impact of the cost of living crisis on consumers’ savings and investments, and wider spending habits. We also looked at perceptions of value for money.
We spoke to our panel of advice and planning professionals too, to get their take on the problem.
This all came together in the form of the Advice Gap 2023 report from the lang cat and the team got together to discuss the key findings in this webinar.
While we’re here we’d like to thank the sponsors of the report: Aviva, M&G Wealth, Aegon and Fidelity, as we wouldn’t have been able to put any of this together without them. With their generosity, the report is free to download.
Natalie is content editor at the lang cat, Leith’s leading independent platform, pensions and investment consultancy, probably. She is responsible for curating the lang cat’s content for industry professionals, and for subscribers to Analyser, the lang cat’s suitability and due diligence software. Natalie joined the lang cat from Nucleus where she managed its practice development site Illuminate, and before that she was editor of Money Marketing.
Mike is consulting director, and sole-proprietor of the lang cat Isle of Wight office. A driver and survivor of platform mergers, migrations and RDR he held a number of senior roles at Skandia and Old Mutual Wealth before joining the dark side of consulting life. His favourite platform is platform 4 at Southampton Central.
Steve is the lang cat’s Insight Director, responsible for a wonderful team that manages the various research reports and initiatives within the organisation. Steve graduated with an extremely mediocre Computer Science degree from Edinburgh University, but like so many others in the city, Steve woke up one morning working in financial services and is still here nearly 20 years later.
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The Advice Gap 2023
Read the report
We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.
We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.
Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.
