/ Whimsy

Merry Christmas from The Top Class Wednesday Update

 

No business this week.

Here’s to you all – OK, not so much you, but definitely you – for making 2022 such a memorable and quick year, full of surprises and new things and growth and successes and failures and the healing over of 2021’s raw places. Here’s to those we lost this year and to those that mourn them. Here’s to my incredible feline colleagues who’ve made this such a big year for the lang cat, and the clients that put their trust in us. Here’s to the two new lang kittens – Ruaridh and Lowri – who arrived this year.

Here’s to all of it, and thank you for letting us be a little part of your year each Wednesday.

I say we go again in 2023. You up for it?

Thought so.

But before I sign off for 2022, one last music choice. This is the first time I’ve ever repeated a song in the history of the Update, but I have my reasons, not least because it’s one of the best Christmas songs ever recorded. Here’s Lowri Evans and Tom McRae – also responsible for one of the gigs of the year – doing Merry Christmas My Darling (Drink Up). Let’s drink this night younger…

 

 

Merry Christmas and bliadhna mhath ùr when it comes. The first Update of 2023 will be on 11 January. See you then.

Mark

 

 

 

/ Blogs

HomeGame 4 – complete!

Thank you to all of those who made it to our beautiful venue at Patina in Edinburgh and to those who joined us online! There will be more content available

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.