“Perception is reality”: The provider view on service
In the final part of our mini-series on service and what it really means, we hear from abrdn chief commercial and strategy officer Jonny Black.
The Top Class Wednesday Update is going to have a sunburned nose and she’s not happy about it
Alison Gay looks at how The Financial Services and Markets Act replaces retained EU law with a ‘Smarter Regulatory Framework’. We’ll see.
“It’s really hard to know the truth”: The paraplanner view on service
Continuing our mini-series on what service really means, next up we hear from Siân Davies Cole from Plan Works.
The Top Class Wednesday Update doesn’t do unsubstantiated attention seeking headlines
Tom McPhail takes us through the Mansion House Reforms and a blizzard of policy papers on pension schemes, retail disclosures and investment pathways.
How to get to better platform service: the lang cat view
We’ve decided to make service a key focus here at the lang cat. In the first of a three-part mini-series Steve talks us through some recent research findings.
The Top Class Wednesday Update is blowing out a candle
Our senior public affairs consultant, Alison Gay, reflects on her first year at the lang cat and how regulation has developed in that time.
Are we ready? Yes – and no
Is the industry ready for Consumer Duty? Alison Gay looks at the results of an FCA survey of smaller firms in the industry.
The Top Class Wednesday Update is interested in interest
With interest rates at their highest since 2008, Mark looks at what it all means for advisers, their clients and the platforms that serve them.
The Top Class Wednesday Update is always obliging
There’s a clear two-speed market developing around the provision of VFM assessments, target market stuff and other Consumer Dutery data.
The Top Class Wednesday Update is always at your service
Our recent research is clear. Service is the number one determining factor of satisfaction and frustration with providers among the advice profession.
