Merry Christmas from The Top Class Wednesday Update

  No business this week. Here’s to you all – OK, not so much you, but definitely you – for making 2022 such a memorable and quick year, full of surprises and new things and growth and successes and failures and the healing over of 2021’s raw places. Here’s to those we lost this year […]

The lang cat’s albums of 2022

I’m very far from organised for Christmas this year, but I’ve just written the last Update, the wine bottle hasn’t given out yet, and although I could be wrapping some stuff up I thought I’d get the annual music blog done. You don’t even read this, and I don’t even care because I’ve done one […]

The Top Class Wednesday Update gives out more energy than it takes in

Nearly there, everyone, nearly there. It’s dark and it’s cold and there’s as much as three inches of snow in parts of England so obviously it’s snowmageddon. I was reminded recently when daydreaming of escaping to Finland of this rundown of what proper Finnish weather is: +15°C / 59°F – This is as warm as […]

The Top Class Wednesday Update would have settled for a card

I just spotted this, right, and I don’t want to shock anyone but it’s distressingly near Christmas and no-one mentioned anything and now there’s quite a lot to do, so you’d better all get on with it. And by “you” what I mean is “me” so if we could all keep everything on the down-low […]

The Top Class Wednesday Update is worried about France in the quarter finals

Greetings. Hope you are all well. Mike here, keeping the TCWU wheel turning for another week. Big news from the FCA today, with the release of the snappily titled, “Broadening access to financial advice for mainstream investments” consultation paper. This is something that has been trailed for a while now, with Money Marketing reporting on […]

The Top Class Wednesday Update sheds tiers

Afternoon everyone and a happy Wednesday to those who celebrate. Where I am the temperature has plummeted faster than in a meeting of the Commuters Association when Mick Lynch walks into the room and it feels like we are now on the run-out from 2022, for which I suspect many will be grateful right up […]

Duty bound: The link between suitability and Consumer Duty

A lot of what the Consumer Duty is about is ensuring that clients are empowered to make better financial decisions. There’s a fundamental tenet here – it’s not enough that they have you as their advice professional. They have to understand things for themselves. They don’t need to understand Markovitz and modern portfolio theory. They […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.