THE TOP CLASS WEDNESDAY UPDATE ONLY BREAKS LAWS IN A SPECIFIC AND LIMITED WAY

Every so often something comes along in the public discourse that we can all really get behind. Such a one was Brandon Lewis’s magnificent admission yesterday, which opens the door for all kinds of merriment. Driving when unsure you’re safe to do so in the North East of England? “I was breaking the Highway Code […]

THE TOP CLASS WEDNESDAY UPDATE KNOWS EVERY DAY’S A SCHOOLDAY

And so back to school they go, trusting that the grown-ups have got it right and that we all know what we are doing. If there was ever a more powerful example of the naivety of childhood then I’d love to see it. Up here beyond the Wall we’ve been back for a bit, and […]

THE TOP CLASS WEDNESDAY UPDATE IS GOING BACK TO SCHOOL

Welcome to another Wednesday update. Mark is on holiday again, so for probably the final week I’m in charge. Last time he was off Edinburgh was battered by a huge electrical storm. This week we’ve all enjoyed Storm Francis. The Gods are clearly angered by his absence, so we won’t be letting that happen again. […]

THE TOP CLASS WEDNESDAY UPDATE IS ALGORITHMICALLY SOUND

It’s reassuring, in a way, to know that however bad a week you’ve had, it’s nothing compared to Gavin Williamson’s. Thankfully the lang kittens are still too young to be caught up in the exam fiasco, but lots of you reading this will have offspring who are affected. Full sympathy for you and yours from […]

THE TOP CLASS WEDNESDAY UPDATE SAYS IT’S TOPS ON

It’s a peculiarly British thing, I think, to go to hot places and then to complain about how hot they are. I can only assume that the Universe has a sense of humour, as most of you forego your trips to wherever it may be, that it has chosen 2020, The Year That Officially Sucks […]

THE TOP CLASS WEDNESDAY UPDATE HAS NO PROBLEMS WITH LIQUIDITY

Hello friends, and welcome to another top-class Wednesday update. The undisputed worst year ever rattles on, yet pleasingly there are some comforting signs of normality. The sun is shining, England have won a test series, and Mark is taking a well-deserved break (it says here) enjoying the Scottish weather. So, for another week I’m back […]

THE TOP CLASS WEDNESDAY UPDATE REMEMBERS GREG KINGSTON

A short and sombre one this week, siblings, as we remember Greg Kingston, late of Suffolk Life and Curtis Banks, who has died in an accident aged a far too young 47. Many of you will have crossed paths with Greg during his great career, and having read the many tributes over the last few […]

THE TOP CLASS WEDNESDAY UPDATE SAYS WE CAN REBUILD IT

I’m back, after two weeks of – well, nothing, really. The first week I wasn’t even on holiday but Mike kindly stepped in to give me a break from Updates. Last week I was on holiday but it was rubbish, and now it’s thirteen degrees and chucking it down in Edinburgh and this time last […]

THE TOP CLASS WEDNESDAY UPDATE IS FULL OF ANGST

The gaffer is still enjoying a well-earned break so it’s Steve here on TCWU duties. Hiya. Now, I don’t know about you but I had a magnificent week last week, thanks very much for asking. The past few weeks I’ve been feeling a very tangible sense of information overload, particularly on the old social media […]

THE TOP CLASS WEDNESDAY UPDATE IS EASING ITSELF INTO SUMMER

Whilst there is still a fair whack to go, it’s looking increasingly certain that 2020 won’t feature on many folk’s list of best years ever. The last few months have been tough (and for some, tragically so) but finally we are starting to see some small steps towards normality. Pubs are opening, cricket is back, […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.