THE TOP CLASS WEDNESDAY UPDATE IS FULL OF ANGST

The gaffer is still enjoying a well-earned break so it’s Steve here on TCWU duties. Hiya. Now, I don’t know about you but I had a magnificent week last week, thanks very much for asking. The past few weeks I’ve been feeling a very tangible sense of information overload, particularly on the old social media […]

THE TOP CLASS WEDNESDAY UPDATE IS EASING ITSELF INTO SUMMER

Whilst there is still a fair whack to go, it’s looking increasingly certain that 2020 won’t feature on many folk’s list of best years ever. The last few months have been tough (and for some, tragically so) but finally we are starting to see some small steps towards normality. Pubs are opening, cricket is back, […]

THE TOP CLASS WEDNESDAY UPDATE DOESN’T KNOW WHERE TO START

I don’t mind telling you, siblings, that keeping a topical, weekly, newsy Update going through a pandemic where there is next to nothing exciting to write about can be a schlep at times. With what tattered shreds of self-respect I have left gathered magnificently around me, I flat refuse to spend any time working on […]

HAPPY HUMP WEEK FROM THE TOP CLASS WEDNESDAY UPDATE

Well, we made it through to halfway. Halfway through a year which, if it were an album, would absolutely be one of the Machine Head records where they bleached their hair, went all nu-metal and destroyed every bit of credibility they’d ever built up. Trust me, it’s been that bad. But we’re here. The druids […]

THE TOP CLASS WEDNESDAY UPDATE IS VAT-FREE, MAYBE

Afternoon everyone, hope those of you South of the Wall are enjoying queuing for trainers or whatever it is you can do these days. I can’t imagine that when we’re allowed, rheumy-eyed and hesitant, back into the light up here that my first order of business will be standing in a line for homogenised retail […]

THE TOP CLASS WEDNESDAY UPDATE WANTS PAYING IN ADVANCE

Well, after last week’s sojourn away from financial services and into mental health awareness it’s back to earth with a bump. Incidentally, if you haven’t had a chance to watch our special HomeGames with Paul Feeney of Quilter then you can do that here. I will remember that session for a very long time and […]

THE TOP CLASS WEDNESDAY UPDATE SAYS BOO TO TABOOS

Well hello again, and I hope you are finding the bright side in a week where everything moved at warp speed from decidedly suboptimal to post-apocalyptic. If you’re finding that hard to do then you’re not alone, and we have some stuff for you. This is another one of those Updates which isn’t to do […]

THE TOP CLASS WEDNESDAY UPDATE JUST NEEDED SOME EXERCISE

There’s really just one subject to cover this week; one news story that will run and run and drown out everything else until you’re completely fed up. That story is, of course, the sale of Ascentric to M&G by Royal London. Ho, ho. There was nothing you could do about the weary inevitability of that […]

THE TOP CLASS WEDNESDAY UPDATE WANTS YOU TO BE KIND

Two things to cover this week – one industry-related and one important. First up, you might have spotted that Tenet has changed its deal with Hubwise. It used to have a white-label, adviser-as-platform deal which saw it do the admin and as a result split the platform fees with the Hubwise guys. Now Tenet has […]

THE TOP CLASS WEDNESDAY UPDATE WRITES RIGHT, RIGHT?

Week 9 of the #langcatlockdown, and some of the new certainties we’ve grown used to are chucked up in the air again, straddling as we do the Scottish / English border (and that bit of water between civilisation and the Isle of Wight). Can we bring our English colleagues up to the border, stand on […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.