Let the tweaking commence

See, they all bang on about ‘it’s not price, it’s value?‘ and all that kind of thing, and then the tweaking starts. The latest tweak isn’t from a platform; it’s from a DFM. Brooks Mac, a highly respectable and well-supported DFM is cutting the charge for its model portfolios from an average of 60bps inc […]

Let the tweaking commence

See, they all bang on about ‘it’s not price, it’s value?‘ and all that kind of thing, and then the tweaking starts. The latest tweak isn’t from a platform; it’s from a DFM. Brooks Mac, a highly respectable and well-supported DFM is cutting the charge for its model portfolios from an average of 60bps inc […]

Cold towels and coffee

I spent most of this morning attempting to read and absorb the FCA’s PS14/9 Review of the client assets regime for investment business: Feedback to CP13/5 and final rules. I say attempting because, at 410 pages long and packed with the kind of industry jargon that makes you want to run screaming from the room, […]

Cold towels and coffee

I spent most of this morning attempting to read and absorb the FCA’s PS14/9 Review of the client assets regime for investment business: Feedback to CP13/5 and final rules. I say attempting because, at 410 pages long and packed with the kind of industry jargon that makes you want to run screaming from the room, […]

Time flies

The brain is a weird thing; it sometimes gets you to care about things you shouldn’t. We launch our new website today, hope you like it and all that, and it’s obviously all very exciting for us. Less so for you. Three and a half years ago or so, when setting up the lang cat, […]

Time flies

The brain is a weird thing; it sometimes gets you to care about things you shouldn’t. We launch our new website today, hope you like it and all that, and it’s obviously all very exciting for us. Less so for you. Three and a half years ago or so, when setting up the lang cat, […]

More pension changes

Catchy title. Just a short update to confirm a couple of, you guessed it, changes to on-platform pensions. Following Fundnetwork’s recent removal of drawdown charges and then changes to the Cofunds Pension Account, next up with the moves are Parmenion and Ascentric. First up, we’ll look at the platform arm of Royal London Mutual. Ascentric, […]

More pension changes

Catchy title. Just a short update to confirm a couple of, you guessed it, changes to on-platform pensions. Following Fundnetwork’s recent removal of drawdown charges and then changes to the Cofunds Pension Account, next up with the moves are Parmenion and Ascentric. First up, we’ll look at the platform arm of Royal London Mutual. Ascentric, […]

Woodford: The Fees – Part The Second

(apologies for nicking Mark L’s headline. Maniac dictator’s privilege) So as you read this, there will be excitement, feigned or otherwise, about who is or isn’t getting Mr Woodford’s Famous Enormous ‘SUPERCLEAN’ Discount. It’s certain now that our favourite Bristolians with the big direct marketing bill get the Z class at 0.65% with a taxable 5bps […]

Woodford: The Fees – Part The Second

(apologies for nicking Mark L’s headline. Maniac dictator’s privilege) So as you read this, there will be excitement, feigned or otherwise, about who is or isn’t getting Mr Woodford’s Famous Enormous ‘SUPERCLEAN’ Discount. It’s certain now that our favourite Bristolians with the big direct marketing bill get the Z class at 0.65% with a taxable 5bps […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.