3 into 1 does go – Raymond James mixes it up

Hello, hello, hot, isn’t it? Well, it is today; where today is the day I’m writing this, which is not necessarily the day you’re reading it. Such is the nature of producing stuff on the online internet superhighway; you can read it when you like, sort of thing. It might not be hot when and […]

So clean they’re dirty – zero AMC funds hove into view

So yesterday Architas, the multi-manager arm of AXA did something a bit unusual. It decided to offer investors on Elevate or Cofunds’ institutional platform access to a new share class on its funds. You can read the story on Fundweb here. Nothing that unusual about launching a new share class except that this one has […]

Impressions of a noob

At the tail end of last week Mark challenged me to write a brief blog summing up what I’ve found out in my first week at the lang cat. Let’s call it 4 and a half days taking into account the robust induction process.[1] Now, my 10 year sentence in the industry thus far has […]

Please welcome #ninjacat

Hello, just a short post. I’m #delighted to say that the lang cat’s ranks have been swelled with the arrival of a new feline. The cat in question is Steven Nelson, who joins us from Scottish Life, where he did lots of things including customer and market insight, wrangling comparison tools and best advice systems […]

GAME OVER. No credits remaining. This platform paper bites.

OK, no funny stuff this time, straight to it. PS13/1 is the logical extension of the RDR, and the paper which, in the main, kills off the model that built something like 60-70% of the assets under administration in the UK platform market and nearly all the D2C market. All that bundled supermarket business is […]

Race to the midriff – Transact cuts its charges

Here we go, been a while since someone monkeyed around with their charges. The lang cat patented Recursive Pricing Engine (with integrated Turing Guessing Module) was getting a bit dusty, so this is just the thing. Now, Transact. The grandaddy of the wrap market has an interesting proposition. It unashamedly occupies a premium pricing position, […]

SUPERCLEAN – sorts stubborn semi-bundled stains!

So things move on apace in the clean share class / rebate war, and the industry continues to eat its young with gay abandon. The latest development to shine in is from everyone’s favourite consumer champion, Standard Life, who today announced it’s going to launch a whizzo range of SUPERCLEAN funds onto SL Wrap. SUPERCLEAN funds are […]

The difficult second album

A brief, extra-self-indulgent post today. If you want to skip this one, go ahead. I won’t hold it against you. So today is the last trading day of the lang catâ??s 2nd full year. the lang cat has had a pretty amazing year, doing close on twice the amount of business I thought it would. […]

Rebates, tax and falafels

So in a move which surprised pretty much no-one, HMRC today ruled that rebates, whether in cash or in units, will be taxable. What fewer folk were expecting was that this will take effect from 6 April this year. This only applies to monies held outside an ISA or pension (thanks!) and isn’t retrospective (big […]

The tedium of going o’er

The news yesterday that Aviva has stopped its workplace savings platform programme (read the story here and here) is interesting in lots of ways. Now, before the yellow and blue dudes reading this start reaching for the batphone to the legal heavies, I should mention that I’ve worked on the Aviva workplace savings programme on […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.