/Technology

A Fragmented World

Clients, advisers and providers are all facing their own fragmentary forces. It’s how we navigate this together that will determine the longer-term outcomes clients enjoy and it’s this that we explore in this publication.

Back in the summer of 2019, the lang cat published a paper called A Disconnected World. This examined integration –or the lack of it – in the world of advisers and financial planners, and its impact.

Since then, we have all had to get used to new ways of working, and the industry as a whole has seen a huge amount of change. The question we explore in this report, then, is whether we have got anywhere in terms of the fragmentation and disconnected nature of the technological landscape adviser firms are meant to navigate during all this frenzied activity.

Along the way the lang cat team interviewed nearly 40 financial planning firms in depth and surveyed many more. We also pulled in integration data from over 30 providers and spoke in depth to a dozen or so.

What you’ll read in A Fragmented World is a story of a battle between fragmenting and integrating forces. We’ll see how fragmenting forces exist well beyond the confines of the industry and how everything from commercialism to consolidation impacts those who are trying to create a more cohesive, seamless landscape. We’ll examine how firms are reacting to an environment which requires them to be technologists as well as planners, and look at the big themes helping and hindering the forces of integration.

A Fragmented World is free to download thanks to the support of Benchmark Capital, GBST and Wealth Wizards. We hope you enjoy it – and let us know what you think.

/ Additional reports

State of the advice nation

State of the Advice Nation is the UK’s best insight into the UK advice profession, taking a sentiment-led approach to data. Wave 6 is now available.

The meaning of value

The meaning of value

We’ve worked together with Royal London to understand what customers actually value.

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.