/Platforms

A sentimental journey? Retirement income withdrawal through platforms

It's been a whole year since we last took a canter through the income withdrawal landscape on advised platforms.

March 2017

It’s been a whole year since we last took a canter through the decumulation income withdrawal landscape on advised platforms. A lot can change in a year (in fact a lot can change in a week; just ask Philip Hammond), and so we thought we’d have another look. The result of our sentimental journey back in time is A SENTIMENTAL JOURNEY? RETIREMENT INCOME WITHDRAWAL THROUGH PLATFORMS.

And we’re glad we did. There’s a bunch of things the industry is doing right, for sure. But there are still areas where things could be so, so much better. It’s a sad reflection of the industry’s end customer focus (or lack of it) that most of the areas which need improvement are ones which directly affect those who, ya’know, just want to get their money back out.

In the Guide you’ll find lots of analysis, big ticky/crossy tables of who does what, pricing analysis and some quite magnificent stock photography. Watch out for Chairman Miaow; he does like to get in front of the camera sometimes!

YOUR NAME’S DOWN AND YOU ARE GETTING IN

If you’d like to have a read, you need to pony up a total of zero poonds, thanks to our friends at Zurich who once again sponsored this work so that you can read it without disturbing those moths residing happily in your pocket.

ALL LANG CAT, ALL THE TIME

We’ve got a brand new web store, which is well exciting. Follow the instructions and you’ll create a lang cat account. Your purchases will be stored there for you to download any time.

IMPORTANT: Once you’ve created your account and checked out you’ll see a link to download your copy. It’s quite small so glasses on, yeah? You’ll also get your link by email, so don’t worry if you miss it. If you don’t get the confirmation email, check your Spam or Clutter folders.

/ Additional reports

State of the advice nation

State of the Advice Nation is the UK’s best insight into the UK advice profession, taking a sentiment-led approach to data. Wave 6 is now available.

The meaning of value

The meaning of value

We’ve worked together with Royal London to understand what customers actually value.

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.