That’s the main finding of the lang cat’s latest consumer research into how well people understand the charges on their stocks and shares ISAs, how likely they are to switch provider and what it takes for them to make that leap.
Joking aside, this isn’t a great state of affairs (for consumers at least) and we have some suggestions for things can improve at both provider and industry level.
The study blends research from 2,000 consumers and over 200 advice professionals on the lang cat’s advice panel.
Our in-depth market analysis of inflows, outflows, developments, regulation and thematic deep dives every quarter.
The authority on platform performance, segmentation, analysis, pricing and strategy.
We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.
We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.
Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.
