/Investments

Can’t Get There From Here – Barriers To Switching In The Stocks And Shares ISA Market

We’ve long suspected it, but finally have the evidence: complexity is highly effective in stopping people from understanding the charges they pay for investments and then switching.

That’s the main finding of the lang cat’s latest consumer research into how well people understand the charges on their stocks and shares ISAs, how likely they are to switch provider and what it takes for them to make that leap.

Joking aside, this isn’t a great state of affairs (for consumers at least) and we have some suggestions for things can improve at both provider and industry level.

/ Additional reports

State of the advice nation

State of the Advice Nation is the UK’s best insight into the UK advice profession, taking a sentiment-led approach to data. Wave 6 is now available.

The meaning of value

The meaning of value

We’ve worked together with Royal London to understand what customers actually value.

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.