/Pensions

House Rules

The equity release industry has faced an uphill battle to shed the negative perceptions which have followed it around for the last several decades. While not unreasonable, those perceptions are largely outdated and this paper looks at it through fresh eyes.

The equity release industry has faced an uphill battle to shed the negative perceptions which have followed it around for the last several decades. While not unreasonable, those perceptions are largely outdated and it’s now time to look through fresh eyes at how housing wealth could be used by older people.

At one end of the age scale we have the increasing challenge of funding a moderate (never mind comfortable) retirement as the role of DB pensions continues to ebb. At the other we have the ever-more-difficult prospect of getting on the housing ladder. And we’re all caught up in a cost-of-living crisis.

Many of those in retirement will own their own house – with median housing equity of £250,000 – which could potentially form a solution to these twin challenges.

In this paper we look at this potential, how it could work, the current challenges and what has to change. We make recommendations for the government, FCA, advice community and equity release sector.

A key reason for not using housing wealth for income is preserving inheritances. But is that what families really want their older relatives to do? We asked YouGov to find out for us and the response was illuminating.

House Rules is, thanks to Royal London and Responsible Life, free to download.

Rather than the end of a research process, this paper is the start of a dialogue we hope will lead to positive change. Take a look and let us know what you think.

/ Additional reports

State of the advice nation

State of the Advice Nation is the UK’s best insight into the UK advice profession, taking a sentiment-led approach to data. Wave 6 is now available.

The meaning of value

The meaning of value

We’ve worked together with Royal London to understand what customers actually value.

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.