The Impact of Poor Platform Service report from Parmenion has returned for its third year. Backed by independent research from the lang cat, it uncovers the harsh reality of platform service. The good news is things have improved, a little. The advice profession is telling us that service standards have inched forward this year. But now’s the time to press harder, not to ease off.
The findings here show an industry that’s still not functioning well for its advisers. A massive 90% of advisers still had to apologise to clients because of poor platform service. And whilst we’ve seen an improvement from last year, half of financial advisers are still seeing their business impacted by poor service.
The report is free to download thanks to the generosity of Parmenion.
