Our third annual study with Royal London looking at the meaning of value, offers a unique look at what clients genuinely care about, from their service expectations and views on AI, to their attitudes towards market speculation.
Back for a third year, this report from Parmenion alongside our independent research uncovers the harsh reality of platform service.
The Q3 2025 version of our in-depth market analysis of inflows, outflows, developments, regulation and thematic deep dives.
In the 2025 Nucleus UK Retirement Confidence Index you’ll find the full analysis of consumer and advice professional research and a comparison of how these results stack up against last year’s.
We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.
We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.
Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.
