/Advice and planning

The meaning of value 2025

Our third annual study with Royal London looking at the meaning of value, offers a unique look at what clients genuinely care about.
Download here
Download here

Our third annual study with Royal London looking at the meaning of value, offers a unique look at what clients genuinely care about, from their service expectations and views on AI, to their attitudes towards market speculation.

For findings and to download the report, click here.

/ Additional reports

Q4 Platform market scorecard

March 12, 2026

Our in-depth market analysis of inflows, outflows, developments, regulation and thematic deep dives every quarter. In particular, it covers platforms and DFM model portfolio services.

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0131 380 4747
hello@thelangcat.co.uk

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.

/ VISIT US

6 Quayside Mills,  
Edinburgh,   EH6 6EX

/ contact US

0131 202 5990 
email@thelangcat.com

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