/ Whimsy

Sean McKinven’s Newsround: 15 September

Artificial intelligence. Is there a bubble? Yes, who knows, certainly, aye but…who cares?

We had a brief respite over the summer where financial services got a bit sick of AI and there was an unofficial pact not to talk about it for a couple weeks. Hell is other people saying the same things about AI over and over again, or something like that. 

But AI is back and probably not going away.

There’s also some quick out the traps Budget speculation, lucky you. It’s like that first mince pie in December: less thoughts about the final self-loathing box of January discount ones, where you’re just sick of them but for some reason you persist through with just enough brandy cream that has to be used up, the better.

Anyway, the news:

LANG CAT & CLIENT MENTIONS

Mike Barrett: The importance of humanising customer support | Money Marketing

Mike in MM writing about the importance of humanity in customer service.

Source: Money Marketing

Recruitment and staffing issues keeping advice business owners awake at night

Stats from SOTAN the main focus in this one.

Source: Professional Adviser

Supply-side problems and the cost of providing retirement advice

The Advice Gap earns a mention here.

Source: FT Adviser

Why Monzo froze investments for two weeks during replatforming

Polson with some diplomatic Monzo meditations.

Source: Citywire NMA

Aberdeen, intelliflo and ZeroKey team up on adviser tech

Building on the recently launched intelliflo/ZeroKey tie-up, the collaboration will enable automated data exchange between intelliflo and Aberdeen Wrap

Source: Money Marketing

Scottish Widows Platform partners with Origo

Origo has entered a live beta stage of the new Origo Asset Migration service.

Source: Money Marketing

Are platform model debates becoming too self-serving?

Third Financial managing director Chris Williams ponders platforms.

Source: Professional Adviser

Private markets education ‘paramount’ for retail investors | Portfolio Adviser

Morningstar analyst Dan Haydon says education in semi-liquid investing is going to be vital.

Source: Portfolio Adviser

ADVISERS

How stripping out advice fees has changed SJP’s fund performance

St James’s Place has long argued its ‘all-in’ fee meant comparisons between the performance of its funds and those of rivals were unfair. Citywire looks at whether anything’s changed.

Source: Citywire WM

INVESTING AND WEALTH MANAGERS

‘Bowie bonds’ go mainstream as Wall Street chases returns

Investors including Blackstone, Carlyle and Michigan’s state pension fund have raised at least $4.4bn of debt backed by songs this year, a record amount that brings once-niche “Bowie bonds” into the mainstream as Wall Street hunts for yield.

Source: FT

Exclusive: BlackRock gears up to list bitcoin ETF in UK

From 8 October, retail investors will once again be allowed to buy these products in the UK, putting the country in line with other major European markets.

Source: Citywire WM

Off the Record: Antonia Medlicott, founder and managing director of Investing Insiders | Money Marketing

Tom Browne sits down with Antonia Medlicott who does a lot of financial education over social media.

Source: Money Marketing

Hargreaves Lansdown opens up access to private markets through pensions

UK’s largest ‘DIY’ investment site will offer exposure to unlisted assets for as little as £10,000. FT Adviser hears the mixed thoughts of advisers.

Source: FT; FT Adviser

REGULATION & POLICY

Tax penalty facing pension fraud victims is ‘huge injustice’ – FTAdviser 

HM Revenue & Customs has remained ‘resolute’ in its pursuit of tax penalties that will end up being paid out from compensation awarded to pension fraud victims.

Source: FT Adviser

‘Fundamentally’ different advice profession risks reputational damage from football scandal

When stories of alleged advice failings make their way into the public consciousness, they risk being “really damaging” to the reputation of trained advisers who are meeting regulatory standards, professional body representatives have said.

Source: Professional Adviser

Outraged Scottish farmer says IHT will ‘kill’ UK’s farming industry – FTAdviser

More outrage than is usually expected from Ayrshire farmers apparently.

Source: FT Adviser

FCA cuts data reporting to ease burden for 11,000 firms

The FCA has proposed further reductions to data reporting requirements, aiming to ease the regulatory burden for around 11,000 retail intermediary firms. 

Source: Money Marketing

AI

Faith in God-like large language models is waning

The Economist looks into whether companies might prefer SLMs in the future to LLMs ’cause they’re cheaper and adequate for specific agentic services. “As one venture-capital grandee puts it, you may need a Boeing 777 to fly from San Francisco to Beijing, but not from San Francisco to Los Angeles.”

Source: The Economist

FCA not planning to introduce ‘extra’ AI regulations

Someone could say it’s the teeniest bit contradictory to say both that it’s a fast moving and evolutionary technology and any rules that currently exist will definitely be able to mitigate any further innovation.

Source: Investment Week

What if the AI stockmarket blows up?

The Economist wonders if an AI bubble burst is worth worrying about and who should be worrying about it. Dougald Lamont goes Hell Yeah. All of us and reckons the US is allegedly in the “fourth superbubble [I rolled my eyes too] of the last hundred years.”

Source: The Economist; Dougald Lamont Substack

PENSIONS & RETIREMENT

Chancellor risks ‘Omnishambles’ Budget if she raids pension tax relief, says LCP | Money Marketing

More concerns about Reeves going for pensions.

Source: Money Marketing

Pensions minister: A better system will restore faith in society – FTAdviser

Torsten Bell addressing delegates at the inaugural Social Market Foundation’s Pension Conference in Westminster last week.

Source: FT Adviser

Could dashboards be the answer to Millennial pension apathy?

Dashboards could be a catalyst for pensions engagement and interest among millennials, if they can evolve to meet their full potential, writes Paul Muir

Source: Professional Adviser

The industry must address an upcoming crisis of renting in retirement – FTAdviser

A look at the struggles of renting in retirement.

Source: FT Adviser 

ECONOMY

Rachel Vahey: Five (other) possible Budget announcements

It has begun, the speculation only about the fiscal event but 10ish weeks away. 

Source: Professional Adviser

Keir Starmer tightens grip on UK economic policy with powerful ‘Budget board’

Sir Keir Starmer has tightened his grip on economic policy with the creation of a powerful ‘Budget board’ linking top ministers and officials from Number 10 and the Treasury, with a remit to boost growth and avoid another bust-up with business.

Source: FT

UK economy flatlines in July in grim news for Rachel Reeves | Economic growth (GDP) | The Guardian

Yikes.

Source: The Guardian

CRAZY CAT STORIES

Lincoln cat travels over 30 miles to Nottingham pub – twice – BBC News

Wee man isn’t kitten around.

Source: BBC News

OUTSIDE THE TRADE

Is the decline of reading making politics dumber? 

“YouGov, a pollster, found that 40% of Britons had not read or listened to any books in 2024.”

Source: The Economist

Who exactly ruins local pubs? – by Isaac Rangaswami

A fascinating look into pubs, gentrification and feeling resentful of TikTok discovering your favorite pub. Do you know we can blame Thatcher for some of this as well? She thought breweries owning pubs and supplying a wide variety of their own beers was something straight out a Bolshevik’s playbook. Much better that PE backed chain bars that all look the same proliferate up and down the country and supply 15 variations of lager. 

Source: Isaac Rangaswami Substack

Which lobbyists have MPs in the family? | PR Week UK

The number of lobbyists related to MPs has increased 18% from last year, reports PR Week.

Source: PR Week

Sean McKinven is PR account executive at the lang cat

/ Blogs

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.