The Top Class Wednesday Update doesn’t do emotional outflows
In a January marked by redundancies, distribution challenge, margin squeeze and general tetchiness, Mark reflects on the state of the platform market.
The evolution of platforms: For better or worse?
When it comes to change and innovation, platforms would argue they are changing all the time – constantly building improvements in functionality and service.
The Top Class Wednesday Update prepares hatches for battening
SJP and 1825 have both been in the news this week with chunky value write downs. Is that cold east wind starting to blow?
“Perception is reality”: The provider view on service
In the final part of our mini-series on service and what it really means, we hear from abrdn chief commercial and strategy officer Jonny Black.
How to get to better platform service: the lang cat view
We’ve decided to make service a key focus here at the lang cat. In the first of a three-part mini-series Steve talks us through some recent research findings.
The Top Class Wednesday Update is always at your service
Our recent research is clear. Service is the number one determining factor of satisfaction and frustration with providers among the advice profession.
The Top Class Wednesday Update had one of those days
This week’s Update is written In The Field, live and in living colour from the intelliflo conference in fashionable London. Wealthlink is here.
The Top Class Wednesday Update works on all operating systems
Big week this week with abrdn’s AdviserOS announcement and news that M&G finally managed to get the PruFund range up on its platform.
The Top Class Wednesday Update is glad everything’s completely normal
Day five million in the Big Brother house, and the contestants have started to eat each other. “This is normal,” says Suella, gnawing on a thigh bone. “I’m struck by how well everything is working,” says Dominic, popping a juicy eyeball into his dry, blackened mouth. I’ve been looking for a long time for a […]
The Top Class Wednesday Update is a fan of both Terry and June
Hello and welcome to your June. I’m a big fan of June; it’s a month where lots of things happen. The heating is off (not because it’s warm up here, just because we can’t afford it), lots of exciting worky things are happening, the industry is finally cranked up and into gear, and this year […]
