So clean they’re dirty – zero AMC funds hove into view

So yesterday Architas, the multi-manager arm of AXA did something a bit unusual. It decided to offer investors on Elevate or Cofunds’ institutional platform access to a new share class on its funds. You can read the story on Fundweb here. Nothing that unusual about launching a new share class except that this one has […]

The difficult second album

A brief, extra-self-indulgent post today. If you want to skip this one, go ahead. I won’t hold it against you. So today is the last trading day of the lang catâ??s 2nd full year. the lang cat has had a pretty amazing year, doing close on twice the amount of business I thought it would. […]

Clean is the new dirty

Hello and welcome to the first lang cat blog of 2013. At least the first blog on this site, I,ve been doing some posting over on Adviser Lounge, which is worth a visit if you haven,t already. So the hot issue at the moment, now that RDR is here, is fund rebates and their wily […]

My life as a pie chart

So I came across this article today, called Retiring The Portfolio Screenshot. I opened it thinking it was something about what clients see about their investments on wrap platforms. But it isn’t. It’s about creative types doing better demos of the work they’ve done for clients. So, you know, whatever and good luck to them […]

Just write the cheque already

Well, that’s been fun. The last 24 hours or so have seen a flurry of to-ing and fro-ing as a result of a Dear Compliance Officer letter from the FSA that landed on desks yesterday.It’s all to do with adviser charging and making sure platforms / providers can be really sure that clients have stuck […]

Noddle use required

So I had an interesting day yesterday at the Platforum regional roadshow in sunny Polmont (aim for the big oil refinery, you can’t miss it, unless you’re Holly). Lots of good sessions, free flip-flops on the Aviva stand and, most importantly, Rory Percival, the FSA’s technical specialist on platformy things. Incidentally, Glasvegas wrote a song […]

Don’t take us for idiots

In an earlier post, I had a bit of a go in an open letter at direct-to-customer platform giant Hargreaves Lansdown over their charging structure. Lots of people seemed to agree, and I’m pleased to say that…it’s made not the slightest bit of difference. That’s the power of social media. Or something. At the moment, […]

Don’t take us for idiots

In an earlier post, I had a bit of a go in an open letter at direct-to-customer platform giant Hargreaves Lansdown over their charging structure. Lots of people seemed to agree, and I’m pleased to say that…it’s made not the slightest bit of difference. That’s the power of social media. Or something. At the moment, […]

Cofunds get their transparency on

So I had the pleasure of attending the Cofunds’ relaunch / refresh / briefing today, wherein Martin, Verona and the gang told us about their plans for unbundling and changing the Cofunds proposition over the next year or so. I’ve been looking forward to this announcement as I am a bit of a fan of […]

Cofunds get their transparency on

So I had the pleasure of attending the Cofunds’ relaunch / refresh / briefing today, wherein Martin, Verona and the gang told us about their plans for unbundling and changing the Cofunds proposition over the next year or so. I’ve been looking forward to this announcement as I am a bit of a fan of […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.