The Top Class Wednesday Update wishes you all the things
The last Top Class Wednesday Update for 2023 in which Mark highlights the three themes he thinks we’ll be talking about for most of 2024.
The Top Class Wednesday Update still doesn’t understand the rules of Pointless
Mike covers the challenge of defining what customers value and why being able to do so matters for Consumer Duty compliance.
The Top Class Wednesday Update can write nasty letters too
Last week’s Dear CEO letter from the FCA is unlikely to be making it into the Christmas compilations. Mark says ‘ooft’ and looks at some key points.
The Top Class Wednesday Update says it’s better late than never
Fresh from a luxurious spa weekend, Steve shares some early insights from our annual State of the Advice Nation research.
The Top Class Wednesday Update won’t charge you to leave
Well, the good news is I’ve been allowed access to the TCWU keyboard again to write another one of these, so I must have done something right last time.
The Top Class Wednesday Update has got deja vu
Last Friday it was the turn of Platform CEOs to have their weekend ruined, with the now traditional Friday afternoon publication of a Dear CEO letter.
The Top Class Wednesday Update: Kilted and booted edition
Mark reflects on the awards season and a fun session with Many Australians on a study tour, and how our regulatory regime compares to theirs.
The Top Class Wednesday Update prepares hatches for battening
SJP and 1825 have both been in the news this week with chunky value write downs. Is that cold east wind starting to blow?
The Top Class Wednesday Update has re-entry issues
Consumer Duty day is coming. Meantime mucking around with pension death benefits is going on again and Space Karen has gone X.
“Perception is reality”: The provider view on service
In the final part of our mini-series on service and what it really means, we hear from abrdn chief commercial and strategy officer Jonny Black.
