The Top Class Wednesday Update would have put a bit more on it

So I was going to have a week off the Update, but it’s been a busy old week and so I thought I’d jot down a couple of musings on the news of the day, or yesterday when you read this. No, not a tall man slapping a slightly shorter man in the face. Before […]

THE TOP CLASS WEDNESDAY UPDATE TAKES THE LONG VIEW

Nearly done with January. And breathe. They – whoever ‘they’ are – say it’s darkest just before the dawn. This isn’t true – it’s coldest just before dawn; the lighting state is influenced primarily by lunar phase and urban light pollution – but it’s a useful way of saying that you shouldn’t be downhearted; that […]

THE TOP CLASS WEDNESDAY UPDATE IS DIVING BACK UNDER THE DUVET

And so it came to pass that the old year ended, and the people did cautiously open their eyes on the new year’s morn, and lo they found that everything was much the same except slightly worse because of the military drum cadre playing a tattoo on the inside of their skull owing to half […]

THE TOP CLASS WEDNESDAY UPDATE SAYS ONE WEEK TILL THE KIDS GO BACK TO SCHOOL

Oneweektilthekidsgobacktoschool Oneweektilthekidsgobacktoschool Oneweektilthekidsgobacktoschool Oneweektilthekidsgobacktoschool Not that it’s been a long summer or anything. Actually, it hasn’t. Time was that the financial industry would pack up and stop doing interesting things with all the enthusiasm of MPs heading off for a nice break with only about 10 weeks to go until the biggest constitutional shift in […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.