The Top Class Wednesday Update is still standing

So here we are, it’s nearly the end of February already and 2022 is shaping up to be really quite the year round the lang cat Port Authority. Hope it is for you too. Although I do appreciate that for many of us the month that contained the last palindromic date (yesterday, since you ask) […]

THE TOP CLASS WEDNESDAY UPDATE CAPTURES ALL AVAILABLE RETURNS

September comes around again, and to mark the turning of the calendar page there is condensation on the windows this morning. But there’s sunshine too, and a sense of getting back down to it after the interruptions of the summer, not least with the arrival of our newest member of the cat basket yesterday, who […]

THE TOP CLASS WEDNESDAY UPDATE DOESN’T KNOW WHERE TO START

I don’t mind telling you, siblings, that keeping a topical, weekly, newsy Update going through a pandemic where there is next to nothing exciting to write about can be a schlep at times. With what tattered shreds of self-respect I have left gathered magnificently around me, I flat refuse to spend any time working on […]

THE TOP CLASS WEDNESDAY UPDATE DOESN’T KNOW WHAT ADVICE IS ANY MORE

Back from half term, just as you all go off on yours. In a week where timescales have proved to be pretty contentious, it’s tempting to make a political crack about that, but I’m going to resist. So let’s just Get Update Done and I think if we all really put our own agendas to […]

THE TOP CLASS WEDNESDAY UPDATE DON’T LIKE CRICKET, OH NO, IT LOVES IT

Week two of the boss man’s holiday is normally when he finally switches off, and radio silence is maintained. I last saw/heard from him 5 days ago via Strava, heading off for a walk in 32-degree temperatures. I’ll give it a couple more weeks before I send for a search party. Anyway, on to the […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.