THE TOP CLASS WEDNESDAY UPDATE IS CONTENT

Welcome, willkommen, bienvenue to the middle of your week; we’ve been expecting you. It’s a funny old week this week – not ha ha funny, you understand, more crippling existential angst funny – what with those of you in That England having a bank holiday and also a fiery celestial omen giving off unnatural heat. […]

THE TOP CLASS WEDNESDAY UPDATE IS RIGHT-SIZED

Right, now pay attention. We’ll get to the usual Update in a moment, but instead of the usual whimsy to ease you into your lunchtime, I’ve got an important announcement. Ready? WE’RE HIRING! Inexplicably, more and more clients seem to like what we do, and so we need to extend the cat basket. We’ve got […]

THE TOP CLASS WEDNESDAY UPDATE REMEMBERS CAPITAL UNITS

So that’s me back after a dalliance with the UK’s way of dealing with people who aren’t alive any more – initial skirmishes broadly successful but we haven’t even got to the IHT stuff yet. Thanks once again to those of you who sent best wishes and especially to those who stuck a fiver in […]

THE TOP CLASS WEDNESDAY UPDATE IS KEEPING ALL ITS VOWELS

Well this is exciting. Mark is off for a few days, so they’ve let me loose on the Update. The big industry news this week is that Standard Life Aberdeen is changing its name to Abrdn. Money Marketing has all the details, and Twitter has all the reaction. So rather than go over all that, […]

THE TOP CLASS WEDNESDAY UPDATE WILL DO IT FOR HALF THE PRICE

Well, I’m not quite sure what to say. So I’ll just say a big thank you – to Steve for writing such a nice thing last week, and to the many of you who’ve sent condolences and messages. This industry can be a very supportive place when we put our minds to it, and although […]

THE TOP CLASS WEDNESDAY UPDATE WON’T BE NEEDING THE BARBER

You always know when it’s spring because it starts snowing. This is the Universe’s way of having a little fun with you; one week it’s taps aff and paggers in the Meadows; the next the heating is back on and the big duvet is out the cupboard again. The Universe enjoys its little jokes, does […]

THE TOP CLASS WEDNESDAY UPDATE WOULD MAKE A GREAT OMBUDSCAT

No, but we would, Hear us out, right? The thing is, this new report finds that FOS isn’t doing what it’s meant to do, which is provide fair dispute resolution at speed and without being too spendy about it. The report – well summarised by Jenna from Professional Adviser here – will make uncomfortable reading […]

THE TOP CLASS WEDNESDAY UPDATE HAS ALWAYS BEEN MOBILE

Some confusion here at the lang cat’s Secondary Port Authority as everyone else marks their year of lockdown this week, whereas ours was last week. Maybe we’re just even more antisocial than everyone else. Whichever is the case, this is as good a time as any to send a cloud of positive vibe-filled ethereal psychic […]

THE TOP CLASS WEDNESDAY UPDATE IS SORRY YOU FEEL THAT WAY

Non-apologies are great, aren’t they? As a rhetorical device they’re hard to beat. At one stroke you can say you’ve apologised, and your interlocutor is left sputtering about how that wasn’t a proper apology, which in turn lets you come straight back with “Oh, we’re grading apologies now? Well I’m sorry you feel my apology […]

YOU HAVE NO NEED TO PARDON THE TOP CLASS WEDNESDAY UPDATE

No, indeed you do not, for the Update is practically perfect in every way and shines out in the darkness like…I dunno, a big shiny thing, but one which kind of has its own light rather than reflecting other light, or maybe both. That sort of shiny. Not this sort of shiny. I’m glad we’ve […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.