THE TOP CLASS WEDNESDAY UPDATE CANNOT BE DEPLATFORMED

What a week, what a week. We are all living through stuff that will be written about in the history books here – I mean, we’re always doing that, that’s the way history works – but even so, this was a big, hairy, two-bottle week. It’s a tale of…what, exactly? Sound and fury for sure, […]

THE TOP CLASS WEDNESDAY UPDATE IS OUT OF HERE

And so it’s nearly over, thank the deity of your choice. The No Fun Decade I wrote about 11.5 months ago started and self-actualised in a way very few of us could have ever have imagined, and what followed was attritional. “If you want a picture of the future,” wrote George Orwell in 1949, “imagine […]

THE TOP CLASS WEDNESDAY UPDATE REJECTS BOTH TRICKS AND TREATS

As we move further from Beltane and towards Samhain – not only a fine festival but also one of Glenn Danzig’s best projects – and a pattern of daylight which really only suits farmers, our collective chins may start to head towards our collective chests. There is not much cheer to be found out there, […]

THE TOP CLASS WEDNESDAY UPDATE IS FULL OF ANGST

The gaffer is still enjoying a well-earned break so it’s Steve here on TCWU duties. Hiya. Now, I don’t know about you but I had a magnificent week last week, thanks very much for asking. The past few weeks I’ve been feeling a very tangible sense of information overload, particularly on the old social media […]

THE TOP CLASS WEDNESDAY UPDATE IS VAT-FREE, MAYBE

Afternoon everyone, hope those of you South of the Wall are enjoying queuing for trainers or whatever it is you can do these days. I can’t imagine that when we’re allowed, rheumy-eyed and hesitant, back into the light up here that my first order of business will be standing in a line for homogenised retail […]

THE TOP CLASS WEDNESDAY UPDATE PROTECTS YOU FROM ALL KNOWN SCUNNERS

How are we all this week? I suspect the answer is ‘mixed’. A good friend of mine was telling me that Monday of this week was the first time he had really felt scunnered. I said I reckoned that if he had survived three weeks and this was his first scunner he’d done very well […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.