The Top Class Wednesday Update hasn’t got a hangover

It is probably fair to assume a good number of our TCWU readers attended the Professional Adviser awards last night. I hope you all had a great evening and are feeling bright and energetic. Mark has been “in meetings” all morning, so for this week I’m on update duty. Fear not – there will be […]

YOU HAVE NO NEED TO PARDON THE TOP CLASS WEDNESDAY UPDATE

No, indeed you do not, for the Update is practically perfect in every way and shines out in the darkness like…I dunno, a big shiny thing, but one which kind of has its own light rather than reflecting other light, or maybe both. That sort of shiny. Not this sort of shiny. I’m glad we’ve […]

THE TOP CLASS WEDNESDAY UPDATE’S TOILET PAPER REQUIREMENTS ARE UNCHANGED

See, I told you the 10% drop notes would be going out. I’m like the seer of seers; the prognosticator of prognosticators. And I never drive angry. (10 house points if you get the reference). Anyway, everything is unimaginably unpleasant and even Scotland’s win at the weekend gave only temporary respite. So I think we […]

Trolling in the deep

So a funny thing happened to me today. Not funny ha ha, a funny peculiar sort of thing. You might find it funny ha ha, I don’t know. That’s the nature of perception, it’s individual. Anyway, Chris Gilchrist was writing a bit of an agent provocateur article about adviser charging in Money Marketing and used […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.