The Top Class Wednesday Update never runs out of gas

So, so many gas jokes you could make this week – do you go down the industry being full of hot air route, the Mark-Locke-with-a-hangover-after-the-Platform-Awards route, the wasn’t-me-it-was-the-dog route, or simply repeat Marina Hyde’s gag of this morning that if you want a really solid investment you should pop out and buy a Calor Gas […]

THE TOP CLASS WEDNESDAY UPDATE IS WAY DOWN IN THE HOLE

Back to it, then, and the sound of the industry’s engine grinding back into gear is deafening. We go again, because the game is out there, and it’s either play or get played. We’ll come back to that. It’s our last week of being ten this week – no party last year, no party this […]

THE TOP CLASS WEDNESDAY UPDATE STILL LOVES ROUND NUMBERS

And so as we embark upon our government-sanctioned cautious hug spree (all except in Scotland where we shun such fripperies), we can start thinking properly about what we want to keep and what we want to leave behind from the last year and a bit. I’ll look forward to being able to go for a […]

THE TOP CLASS WEDNESDAY UPDATE WILL DO IT FOR HALF THE PRICE

Well, I’m not quite sure what to say. So I’ll just say a big thank you – to Steve for writing such a nice thing last week, and to the many of you who’ve sent condolences and messages. This industry can be a very supportive place when we put our minds to it, and although […]

THE TOP CLASS WEDNESDAY UPDATE IS THINKING ABOUT THE IMPORTANT THINGS IN LIFE

Alright? It’s Steve here subbing in for Mark this week with a different kind of update. Firstly, isn’t it just lovely to see our friends south of the border start to get out and about a wee bit, with social media in particular positively awash with all things haircut-ey and beer garden-ey? Whisper it… maybe… […]

THE TOP CLASS WEDNESDAY UPDATE WOULD MAKE A GREAT OMBUDSCAT

No, but we would, Hear us out, right? The thing is, this new report finds that FOS isn’t doing what it’s meant to do, which is provide fair dispute resolution at speed and without being too spendy about it. The report – well summarised by Jenna from Professional Adviser here – will make uncomfortable reading […]

THE TOP CLASS WEDNESDAY UPDATE IS NOTHING IF NOT PREDICTABLE

Some people just don’t want to go messing about with irony. After the excitement of James Hay’s announcement that it plans to assimilate Nucleus, I popped onto the Twitter and hilariously asked if anyone had any thoughts on what I might cover this week. Well, I got lots of nice suggestions and now I feel […]

THE TOP CLASS WEDNESDAY UPDATE IS HERE FOR YOUR STONKS

Were you in? On #GME? And Dogcoin? Were ya? I’m proud to say that I took all the cash we’ve built up in the lang cat over the last 10 years, and SPANKED it straight on these STONKS because that’s what RoaringKitty told me to do. No, I didn’t, and neither did you (though Mark […]

THE TOP CLASS WEDNESDAY UPDATE TAKES THE LONG VIEW

Nearly done with January. And breathe. They – whoever ‘they’ are – say it’s darkest just before the dawn. This isn’t true – it’s coldest just before dawn; the lighting state is influenced primarily by lunar phase and urban light pollution – but it’s a useful way of saying that you shouldn’t be downhearted; that […]

THE TOP CLASS WEDNESDAY UPDATE IS DIVING BACK UNDER THE DUVET

And so it came to pass that the old year ended, and the people did cautiously open their eyes on the new year’s morn, and lo they found that everything was much the same except slightly worse because of the military drum cadre playing a tattoo on the inside of their skull owing to half […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.