THE TOP CLASS WEDNESDAY UPDATE WINS EVERYTHING BY A LOT

After a monumentally rubbish eight months, the occasional shaft of sunlight pierces the clouds – a U-turn on whether it’s OK to let kids go hungry, the potential for a vaccine that works, and the really big one…genuine, laugh-out-loud comedy from the American politico-judicial process. If it wasn’t for the import taxes I’d be buying […]

THE TOP CLASS WEDNESDAY UPDATE IS GETTING NERVOUS ABOUT DEADx

Hello everyone. Well, the week is finally here when I stop punting our annual DeadX conference, because this is the week when we do the conference and then go for a lie down. In fact it’s tomorrow. So my mind is all full of what we’re going to be talking about at The DeadX Talks, […]

SCORES ON THE DOORS – HOW THE ADVISED PLATFORM MARKET FARED IN 2018

Well, the covers are off and we now have full year 2018 data for the advised platform market. It’s been quite a year – if it was a box set we reckon it would be series 2 of The Wire. It’s been that gripping. You’ll no doubt read lots of stuff about individual company results […]

THE TOP CLASS WEDNESDAY UPDATE – NOW WITH 34% LESS GLUTEN!

In a world where Greggs The Bakers sees its profits rise 9% because of vegan sausage rolls, where the people that regulate advisers can’t work out when the bad advisers they’ve regulated have gone to be regulated advisers somewhere else and left their liabilities behind, and the good ones are buried in a blizzard of […]

KILL YOUR DARLINGS WITH THE TOP CLASS WEDNESDAY UPDATE

Can it really be Wednesday again? Yes, it can. I’m glad we’ve sorted that out. Anyway, the title of this week’s Update is a quote which has appeared in many places over the years, but most recently from Stephen King’s On Writing (the best copywriter’s textbook I’ve ever read). The quote as King has it […]

WELCOME TO THE INAUGURAL TOP CLASS WEDNESDAY UPDATE

HELLO, YOU So here’s the thing. You were all nice enough to sign up to hear from the lang cat at some point over the last few years, and when we offered you the chance to stop you chose not to. And what do we do? We don’t even send you so much as a […]

The rich get richer, the poor get the picture – Nucleus does its bit

There have been few things I’ve enjoyed more since joining the lang cat than buffing up our patented Recursive Pricing Engine (with integrated Turing Guessing Module). But it’s been a little quiet on the pricing front, so when I heard that Nucleus had trimmed its charges, I positively sprinted into work[1] to get my claws […]

It’s D2C nite tonite!

Well, it’s been a busy few days in platformland. First of all there was a very interesting debate between Hugo Thorman of Ascentric/IFDL and David Ferguson of Nucleus on the importance or otherwise of owning your own technology. I was going to write a bit on that but ended up getting huffy about Active Member […]

It’s D2C nite tonite!

Well, it’s been a busy few days in platformland. First of all there was a very interesting debate between Hugo Thorman of Ascentric/IFDL and David Ferguson of Nucleus on the importance or otherwise of owning your own technology. I was going to write a bit on that but ended up getting huffy about Active Member […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.