The Top Class Wednesday Update is living in a fragmented world

And so it came to pass that the Platform of the Year Awards were held on a Tuesday night, and Mark had not lined anyone else up to write the Update and lo, he looked and he found that it was really not good. But given that the damage was self-inflicted he had no choice […]

The Top Class Wednesday Update lives seven metres above sea level

Hello, happy Wednesday. Unusually, I’m writing this early this morning (if you’re reading it on the day it comes out; if you’re reading it later then that last statement is fake news and you should ignore it). As I’m doing a quick scout of news to see if there’s anything that would make a better […]

THE TOP CLASS WEDNESDAY UPDATE IS IMMUNE TO CONSOLIDATION

Hello, hello, happy Wednesday, hope your Augusts are proceeding well and that The Corn Wall is all you wished it to be. I would very much doubt many of you were camping, which means you avoided getting a tents, nervous headache last week. I suspect that when travel properly opens up then the UK will […]

THE TOP CLASS WEDNESDAY UPDATE JUST WANTS EVERYONE TO PLAY NICELY

So I was at the Schroders Platform of the Year Awards last night, in which this sector of the industry proves each year that there really is no such thing as austerity. Good times. Anyway, it was a fun night, and the question I got asked most was ‘have you done tomorrow’s Update yet?’ and […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.