Sean McKinven’s Newsround: 15 December
Overcoming writers’ block via Budapest, the Netflix effect on traders and targeted support rules take shape.
The Top Class Wednesday Update rediscovers the plot
The latest paper from Parmenion on poor platform service, and what it tells us about whether things are genuinely improving or not.
The Top Class Wednesday Update needs to be experienced
Beyond the usual horror stories on service, we are hearing some positive ones too. Steve says it’s time to acknowledge the good with the bad.
The Top Class Wednesday Update serves all ages and classes
In this week’s #Update Mark reflects on the pitfalls of being a sleb’s PR person and, more importantly, our new report with the lovely folk at Parmenion on platform service.
The Top Class Wednesday Update says the show must go on
In today’s #Update, Mark Polson talks about how Kenny Anderson’s (aka King Creosote) handling of a disrupted gig should be a lesson for us all in looking after customers.
The Top Class Wednesday Update says go fly a kite
Mark is is hoping no cats were eaten while musing on potential hikes in CGT and recommending old-school analysis.
The evolution of platforms: For better or worse?
When it comes to change and innovation, platforms would argue they are changing all the time – constantly building improvements in functionality and service.
The Top Class Wednesday Update breathes a sigh of relief
As normality gradually reasserts itself after the summer holiday season, Mark takes a depressing foray into the gender investing gap.
The Top Class Wednesday Update is 200, sort of
Well now, it seems like forever since I’ve had my hands dirty with the Update, ably assisted as I am by Rich, Old Tom (as opposed to Young Tom) and diverse others these days. In fact it’s only been three weeks, but as we all know a lot can happen in such a short time […]
The Top Class Wednesday Update is living in a fragmented world
And so it came to pass that the Platform of the Year Awards were held on a Tuesday night, and Mark had not lined anyone else up to write the Update and lo, he looked and he found that it was really not good. But given that the damage was self-inflicted he had no choice […]
