YOLO, but for a long time hopefully

I’ve just finished reading a blog from Natalie Tuck at Pensions Age: YOLO vs retirement, which argues that ‘regardless of which generation you are born in, when you are young, you have other priorities than saving for retirement’. First up, I need to declare an interest: Alliance Trust Savings is one of my clients, so […]

YOLO, but for a long time hopefully

I’ve just finished reading a blog from Natalie Tuck at Pensions Age: YOLO vs retirement, which argues that ‘regardless of which generation you are born in, when you are young, you have other priorities than saving for retirement’. First up, I need to declare an interest: Alliance Trust Savings is one of my clients, so […]

WHAT NO LISA?

The lang cat’s Platform Market Scorecard was released to subscribers last week. You can read more about it here, but we want to take you through a couple of findings from this quarter’s smorgasbord. In each quarter, we take a detailed look at one area of platform propositions. This quarter, because it’s so topical, we’re […]

WHAT NO LISA?

The lang cat’s Platform Market Scorecard was released to subscribers last week. You can read more about it here, but we want to take you through a couple of findings from this quarter’s smorgasbord. In each quarter, we take a detailed look at one area of platform propositions. This quarter, because it’s so topical, we’re […]

THE DAY PENSIONS GOT EDGY

Yesterday, over 200 pension-world glitterati gathered at Peterborough Showground in front of a sterling cast to debate the big issue in pensions today: DB to DC transfers. It was absolutely roasting. There was energy in the room. There were arguments. People were wearing shorts. I wished I was wearing shorts. Before I go any further, […]

THE DAY PENSIONS GOT EDGY

Yesterday, over 200 pension-world glitterati gathered at Peterborough Showground in front of a sterling cast to debate the big issue in pensions today: DB to DC transfers. It was absolutely roasting. There was energy in the room. There were arguments. People were wearing shorts. I wished I was wearing shorts. Before I go any further, […]

DataViz: A fresh look at financial services

If the definition of insanity is doing the same thing over and over again and expecting a different result, then financial services has gone well and truly mad. Having joined the industry around two months ago, this has been my overwhelming impression of the tired-old lines and scary figures that the industry constantly churns out […]

PS16/12 and the mystery of the cover photos

Another week, another chunky missive from the FCA. Although happily, PS16/12: Pensions reforms, feedback on CP15/30 and final rules and guidance didn’t make me feel like turning green and smashing stuff. So that’s a good start. PS16/12 follows on from CP15/30: Pensions reform, proposed changes to our rules and guidance. It looked at whether consumers […]

Booting ISAs in the baws – tax year end 2015/16

Well now, the IA has just put out its stats for tax year end (TYE) 2015/16 and it’s not nice reading. The full release is here but this table which I nabbed from the release tells quite a story. 2014/15 was generally reckoned to be a relatively sucky year for the ISA season, which has […]

UFPLS NO MORE?

There’s a new endangered species to add to the ever growing list. Never mind your black rhinos or your Sumatran orangutans. No, the one we need to worry about is UFPLS. The ABI has called time on pensions jargon. It’s consulting on a new guide to pensions language which will clear away the confusing in […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.