E-I-E-I-Oh, not that kind of FAMR then

We’ve already taken a light touch (ahem) look at the FAMR report overall but, in among all the consultations and not consultations and the stuff that is actually going to happen but will take time and the fact that aspects might get upended by MiFID II at some point over the next 18 months, lies […]

Indebted to technology

One of the housekeeping points I chatted through recently with @theactualpolson was the matter of company expenses. As much as I left my old job on good terms I had to relinquish my beloved old company credit card, so I needed to apply for a new one to cater for the massive Lang Cat expense […]

Elven safety at #langcatlive

So we’ve had Mr Polson’s version of the #langcatlive experience. A perspective largely from behind a camera which, after a little cross-London sprint and some highly educational narrative, was happily attached to a tripod. (There’s a lesson in there: checklists are great as long as you remember to put stuff on them.) We’ve also had […]

What I learned at #langcatlive

Well, that was a blast. Our first ever solo event went pretty damn well, we exceeded our expectations on numbers, all the speakers were ace and Henry Cobbe of Birthstar stole the show with a blow-up doll joke. I say consider that day seized. As much for my remembrance as anyone else’s, here are a […]

A dam fine retirement guide

Having spent the last couple of months SWIMMING in the pool of change that is the UK at retirement market – not just DIPPING A TOE, you understand but DIVING right on in there – a couple of things struck me. First, that freedom can be a pyrrhic victory. Old King Pyrrus of Epirus might […]

Under penalty of death

(Mark writes: this is Terry’s very first blog as a feline at the lang cat – we’re chuffed to have him here. You can email him at terry@langcatfinancial.com) After last week, we’ve now had two budgets in a row, and a not really in autumn statement in between, that have changed the savings landscape forever. […]

It’s all getting real – Hargreaves puts its vest(ing) on

I’ve always liked those moments when big, abstract concepts become real and commercial. A-Day was like that – it was fun debating what was going to happen, but much more fun when you started to see how providers, advisers and clients were going to relate to it in real life. An important step towards this […]

It’s all getting real – Hargreaves puts its vest(ing) on

I’ve always liked those moments when big, abstract concepts become real and commercial. A-Day was like that – it was fun debating what was going to happen, but much more fun when you started to see how providers, advisers and clients were going to relate to it in real life. An important step towards this […]

The freedom to get screwed

We measure out our lives by different things. J Alfred Prufrock measured his out by coffee spoons. For many of us our lives are marked out by Christmases, Hogmanays, birthdays and anniversaries. But in financial services, our lives are marked out by two things: politicians dicking around with pensions, and mis-selling scandals. This being an […]

The freedom to get screwed

We measure out our lives by different things. J Alfred Prufrock measured his out by coffee spoons. For many of us our lives are marked out by Christmases, Hogmanays, birthdays and anniversaries. But in financial services, our lives are marked out by two things: politicians dicking around with pensions, and mis-selling scandals. This being an […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.