Tag: Phoenix

THE TOP CLASS WEDNESDAY UPDATE SAYS IT’S ALL IN THE MIND

Hello, hello, me again. Sorry for breaching your inboxes yesterday in an unexpected fashion and thanks to all who dropped a note to say you’d voted for Steve for Professional Adviser’s Personality of the Year. Double thanks to those of you who managed to crack a joke about Steve’s personality too – all of those […]

/ VISIT US

6 Quayside Mills,   Edinburgh,   EH6 6EX

/ contact US

0131 380 4747
hello@thelangcat.co.uk

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.

/ VISIT US

6 Quayside Mills,  
Edinburgh,   EH6 6EX

/ contact US

0131 202 5990 
email@thelangcat.com

/ Follow Us
Twitter Linkedin Youtube