the lang cat Guide To Platform Pricing – now live

So today the lang cat launches its very first commercially available market analysis report. Its title is ‘You want how much?’ and the subject, predictably, is platform pricing. We’re pretty excited about it. You can get a sneakypeeky here (just click on the image of the report). The cornerstone of the Guide is an analysis […]

Fashionably late – Skandia joins the transparency gang

There was SIMPLY NO WAY that I’d be able to let this go by. What a day for Skandia, and what a triumph of news management. With UK inflows on SIS dropping 40% and a reminder in the analyst statements that only £20bn or so of the near £40bn it’s credited with having is on […]

Standard Life to the transparency diary room

<<EDIT – Since writing this SL has been in touch – hi, how you doing – to say that I got the charging structure wrong – the charge on the total pot changes at various trigger points rather than a set charge applying to each tranche. Very happy to amend – this stuff has to […]

What Tom Waits has to say about legacy business

First off, it’s been a shockingly long time since I wrote this blog. Poor form, been busy, blah blah. How’ve you been? Yes, yes I know. Yes, it is worrying. No, I don’t think putting a Greek island in your SIPP is a good idea. Shall we? Some years ago, when tripartite DFM agreements were […]

What Tom Waits has to say about legacy business

First off, it’s been a shockingly long time since I wrote this blog. Poor form, been busy, blah blah. How’ve you been? Yes, yes I know. Yes, it is worrying. No, I don’t think putting a Greek island in your SIPP is a good idea. Shall we? Some years ago, when tripartite DFM agreements were […]

Noddle use required

So I had an interesting day yesterday at the Platforum regional roadshow in sunny Polmont (aim for the big oil refinery, you can’t miss it, unless you’re Holly). Lots of good sessions, free flip-flops on the Aviva stand and, most importantly, Rory Percival, the FSA’s technical specialist on platformy things. Incidentally, Glasvegas wrote a song […]

Unbundling and the Big Three

Well now, I was never going to be able to resist this. 2 April 2012 was the day that the first of the Big Three fund supermarkets got their act together and launched into the unbundled space. Fidelity FundsNetwork were the winner, beating Cofunds by a lap or so, with Skandia still faffing around in […]

Unbundling and the Big Three

Well now, I was never going to be able to resist this. 2 April 2012 was the day that the first of the Big Three fund supermarkets got their act together and launched into the unbundled space. Fidelity FundsNetwork were the winner, beating Cofunds by a lap or so, with Skandia still faffing around in […]

Go where the risk is

So I just had a good chat with the entirely excellent Jun at Citywire about the FSA’s concerns on single platform usage, conflicts of interest, nasty letters and all that kind of thing. Also today, I read about FundsNetwork reanimating their £50/£100 bung for IFAs putting ISA cases onto their platform. And I’ve been hearing […]

A low speed train crash

So it’s been ages since I last posted, most remiss of me, sorry for causing an aching void in your lives, that sort of thing. It’s been a busy old time at the lang cat; we’ve been involved in all sorts of fun stuff from TCF reviews of platform literature right through to proposition development […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.